You may have forgotten a required field or entered incorrect information. The field requiring correction will be marked in red. If you encounter further problems, contact our customer service.

Absolutely. We respect your privacy. You can access your profile at any time and modify your data and authorizations. You can view our privacy policy at this link.

An email is required. If you don't have one, you can use one of the many free services that provide email accounts such as Google, Libero, Tiscali, Alice, and others.

Access your account from the side panel where you can edit your information: Name, address, email address, password, newsletter subscription, wishlist, orders, etc.

No worries! You can request to reset your old password and create a new one, which will be sent to you via email. Click here and then click the link "Forgot Password?".

If a product is purchasable on the website, it is immediately available in our warehouses. If a product is temporarily out of stock in the warehouse, it will appear as sold out on the website and cannot be purchased.

Unfortunately, it's not possible to place orders by phone, email, or fax. If you're having trouble, you can contact our customer service here, or alternatively, we invite you to visit the nearest store.

You can request to cancel an order by contacting our customer service within 12 hours of the order being placed and specifying your order number. We will contact you to arrange a refund method.

Yes, the minimum order amount is €10. For orders over €50, shipping is free.

We accept payment via Credit Card, PayPal, and Scalapay.

Cash on delivery and bank transfer are not accepted.

We're sorry, but cash on delivery is not available.

All the information related to your order, your personal data, and your credit card are securely protected. We adopt the most advanced standards for data transfer and access to information. Payments made with credit cards have financial information (card number, expiration date, etc.) that is never stored.

A flat fee of €5 (VAT included) will be charged for shipping on orders under €50. For orders over €50, shipping is free.

Your order will be processed within 3 business days from the confirmation date.

The courier will make another delivery attempt, approximately the next day. If the order still cannot be delivered, the courier will leave a "failed delivery" notice.

If you encounter problems with your order delivery, contact our customer service.

At the moment, international shipments are temporarily suspended and we are working to restore them as soon as possible. Delivery to the United States is not possible. Shipping costs vary depending on the country.

To exercise your right of return, contact our customer service within 14 business days from the day of receiving the order. All information about returns is available here.

NB:

For security reasons, we will only accept returns of products whose packaging or protective film has not been opened or tampered with. The product must be in perfect condition, accompanied by its original packaging, and any packaging or accessories included. For hygiene reasons, the product must not have been used or opened in any way. If these conditions are not met, the return request will not be accepted.

We are constantly committed to offering safe and high-quality products. However, there may be rare cases where a product does not meet your expectations. If you receive a defective product, do not hesitate to contact our customer service, specifying the order code in your confirmation email, the defective item, and attaching a photo that shows the problem (if possible).

If there was an error, we invite you to contact our customer service, specifying the order number, the desired product, the product actually received, and attaching a photo (if possible).

You must contact our customer service within 14 business days from the day of receiving the order. All return information is available here.

NB:

For security reasons, we will only accept returns of products whose packaging or protective film has not been opened or tampered with. The product must be in perfect condition, accompanied by its original packaging, and any packaging or accessories included. If these conditions are not met, the return request will not be accepted.

We're sorry, but it's not possible. If you want to exchange a product purchased online, you must contact our customer service within 14 days: all information about returns is available here.

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